FAQ

If you have a question about a specific product or application or want to clarify conflicting product information, please call 800.793.6307, or email us at info@thewrap.zone and our product expert will assist you

Our products are already heavily discounted and the cheapest you will find on the market. However, should there be an extraordinarily high volume order, then contact us and we will see if adjustments can be made for even more savings. As aforementioned, with large orders, we will be able to ship to you directly from 3M which will save you money on shipping.

If you have a question about a specific product or application or want to clarify conflicting product information, please call 800.793.6307, or email us at info@thewrap.zone and our product expert will assist you

All our Brochures, Catalogs & Data Sheets are found on the left hand side of the page below the Shipping Dimension’s Section.

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Yes, our stock is updated in real time.

There are several ways, we have a live chat facility, you can call on 800.793.6307 or you can email info@thewrap.zone. We have a fanatical customer support team that are on hand to help you with any queries.

All these pages are accessible in the footer

If you have a technical question or concern, please call 800.793.6307, or email us at info@thewrap.zone we will respond to inquiries made outside of regular business hours within one business day.

Whilst this very uncommon, we understand it is frustrating for you. Please call 800.793.6307 , or email us at info@thewrap.zone and we’ll solve it for you.

Entering the keyword (product name or SKU) in the search bar (located at the top of every page) is the quickest way to get exactly what you need.

If you already know the products or SKU numbers, you can check out even faster with our Quick List feature. This feature will let you build a list and add all your products to your cart at once.

Once you’re on the ‘Quick List’ you can either enter product name or the first part of the SKU number. Then enter the quantity, and click the “Add to Cart” button. Continue until all products have been added to your list.

You can also add products to your ‘Quick List’ direct from a product page by clicking the ‘lightening’ icon to the right of the product title.

Contact us with your country and we will get back to you with a shipping cost, date of shipment and a estimated date of arrival. If that meets your approval we will sent you a unique link for you to place the order.

Add them to the ‘Quick List’ by pressing the lightening button by the title on each product page. At this stage you can’t just save to ‘cart’.

If you are an organization based in Florida that is exempt from sales tax, navigate to ‘My Account’ and click on ‘Tax Exemption’ and send us your Florida issued DR-13 or DR-14 certificate. Once approved, your orders will not be charged sales tax.

Log in to your account, (Navigate to the right side) > Order History. Here you will see all your orders and invoices.

Log in and navigate to My Account > Profile > Shipping. Enter your new shipping address and then click "Update".

Log in and navigate to My Account > Profile > Billing. Enter your new billing address and then click "Update".

Log in and navigate to My Account > Profile > Password. Enter the new password twice and then click "Update". Passwords must be a minimum of 5 and maximum of 16 characters.

Invoices are emailed to you when you complete an order. You can print off your invoice direct from your email account.

Just click ‘Log Out’ on the right hand side of your menu when logged into your account.

If you've forgotten your password, click the "Forgot Password?" link on the “Sign In” page. Enter your email which you created your account with and instructions on how to reset your password will be sent to the associated email.

If you've received a message that your account has been locked, call web support at 800.793.6307 , or email info@thewrap.zone

Yes we do, you can check out as guest when are ready to purchase and click on ‘Checkout’ proceed by clicking ‘Continue as Guest’

Try the "Forgot Password?" on our Sign In page or contact our customer service team. You can call 800.793.6307

Your credit card will not be stored. We do not retain that information for your safety.

The Wrap Zone uses industry-leading technology including card tokenization to securely process your credit card. If you have questions or concerns about providing your bank details when placing a web order, please call 800.793.6307, or email us at info@thewrap.zone

You can update your billing information by navigating to the “My Account” area and then selecting “Billing” from the available options.

No we don’t at the moment. This may change down the line. Our payment system is powered by Stripe, Authorized methods of payment on orders shipping and billing inside the United States include the four major credit card companies (Visa, MasterCard, Amex and Discover). Transactions occur via our secured online checkout process.